PURPLE LINE
WEBSITE TERMS — purpleline.com.au
Purple Line Pty Ltd (ACN 147 825 250) · 13 Indian Drive, Keysborough VIC 3173
Effective on publication · Approved August 2026
These Terms are in three parts. Part A applies to everyone who uses this website. Part B applies to consumers buying goods from Purple Line online or by phone or email. Part C applies to trade and business customers buying for resale or business use. Parts B and C do not apply to OPUS camper trailers and hybrid caravans — see clause A2.
PART A — WEBSITE TERMS OF USE
A1. About us and these terms
A1.1 This website is operated by Purple Line Pty Ltd (ACN 147 825 250) of 13 Indian Drive, Keysborough, Victoria (Purple Line, we, us). By using the website you agree to this Part A. We may update these Terms from time to time by posting the updated version on this page; changes apply to use of the website and to orders placed after the change, not to orders already accepted.
A2. OPUS camper trailers and hybrid caravans
A2.1 Sales of OPUS camper trailers and hybrid caravans are governed exclusively by the OPUS Camper Terms and Conditions of Sale, available at opuscamper.com.au and provided with your order form. Parts B and C of these Terms do not apply to those sales.
A3. Website content and intellectual property
A3.1 All content on the website — including text, images, product designs, logos and trade marks — is owned by or licensed to Purple Line and may not be reproduced or used commercially without our written permission.
A3.2 Product information, specifications, compatibility guidance and prices on the website are provided in good faith and may change without notice. We do our best to keep them accurate, and nothing in this clause limits your rights under the Australian Consumer Law, including in respect of misleading conduct or goods matching their description.
A4. Acceptable use
A4.1 You must not use the website unlawfully, interfere with its operation or security, or use automated means to extract content other than as permitted by search engine indexing.
A5. Privacy
A5.1 Personal information is handled in accordance with our Privacy Policy at purpleline.com.au/privacy-policy.
A6. Third-party links
A6.1 The website may link to third-party sites. We are not responsible for their content or terms.
PART B — CONSUMER SALE TERMS
This Part applies where you buy Goods from Purple Line as a consumer under the Australian Consumer Law — for personal, domestic or household use. If Part C applies to you, it prevails over this Part.
B1. Your consumer rights
B1.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
B1.2 Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded, restricted or modified by agreement.
B2. Orders and price
B2.1 Your order is an offer. A contract is formed when we confirm acceptance in writing (including by email) or dispatch the Goods, whichever happens first. We may decline an order — for example where Goods are unavailable or a price was misstated — and if we do, we will refund any payment in full promptly.
B2.2 Prices are in Australian dollars and include GST. The price payable is the price displayed at the time you place your order. Delivery costs are shown before you pay. Promotional codes are subject to their stated conditions.
B2.3 Payment is due in full at the time of order unless we agree otherwise in writing.
B3. Delivery and risk
B3.1 We will dispatch Goods within the timeframe stated on the website or, if none is stated, within 5 business days of your order. Delivery timeframes are estimates given in good faith; if delivery is going to be substantially delayed we will tell you, and if we cannot deliver within a reasonable time you may cancel the order for a full refund.
B3.2 Risk in the Goods passes to you on delivery to your delivery address. If Goods are lost or arrive damaged in transit, contact us and we will replace them or refund you — you do not need to claim against the carrier.
B3.3 We may deliver in instalments at no extra cost to you. If part of an order is unavailable we will tell you and, at your choice, back-order, substitute with your agreement, or refund the unavailable part.
B4. Faulty goods
B4.1 If Goods are faulty, wrongly described or not fit for purpose, your remedies under the Australian Consumer Law apply: for a major failure you may choose a refund, replacement or compensation; for other failures we will repair or replace within a reasonable time. We will cover the reasonable cost of returning faulty Goods to us.
B4.2 Goods manufactured by third parties may also carry the manufacturer’s own warranty. That warranty is in addition to, and does not limit, your rights against us under the Australian Consumer Law.
B5. Change of mind returns
B5.1 In addition to your rights for faulty Goods, we accept change-of-mind returns within 14 days of delivery, provided the Goods are unused, in their original packaging and in resaleable condition. You pay the cost of returning the Goods, and we may deduct a restocking fee of up to 20% of the price, reflecting the condition of the returned Goods and our costs of processing and reselling them. This clause does not apply to Goods specially ordered or made to your requirements, or to clearance items identified as such at purchase — and it never limits clause B4.
B6. Cancelling an order
B6.1 You may cancel an order at any time before dispatch for a full refund. After dispatch, clause B5 (change of mind) and clause B4 (faulty goods) apply. Goods specially ordered or made to your requirements cannot be cancelled after we have committed to their manufacture or supply, except as the Australian Consumer Law requires; we will tell you before you order if Goods are of that kind, and any deposit terms will be stated at the time.
B7. Liability
B7.1 Subject to clause B1, and other than liability that cannot be excluded or limited by law, we are not liable for indirect or consequential loss, and our liability is reduced to the extent your acts or omissions — including use of Goods contrary to their instructions — caused or contributed to the loss.
B8. Contact and complaints
B8.1 Contact us at enquiries@purpleline.com.au or (03) 9588 2959. If you are not satisfied with our response, you may contact the consumer protection agency in your state or territory.
PART C — TRADE SUPPLY TERMS
This Part applies where the Customer acquires Goods for resale, or for transformation or use in a business, or holds a Purple Line credit account. Where the Customer is a small business, the unfair contract terms regime applies to this Part and it has been drafted accordingly.
C1. Contract and quotations
C1.1 Each purchase order accepted by Purple Line in writing forms a contract on this Part and the order’s terms; the order prevails over this Part to the extent of inconsistency, and any signed credit agreement prevails over both. Quotations are valid for 30 days unless stated otherwise and are invitations to treat.
C2. Prices and payment
C2.1 Unless stated otherwise, prices are exclusive of GST, which is payable in addition. Prices are those current at acceptance of the order; Purple Line may vary prices for orders not yet accepted.
C2.2 Payment is due in accordance with the Customer’s credit terms or, absent credit terms, before dispatch. If the Customer fails to pay by the due date, Purple Line may charge interest at the rate fixed under the Penalty Interest Rates Act 1983 (Vic) plus 2% per annum, recover its reasonable costs of recovery, and suspend supply until payment. A failure to pay is a breach to which clause C8.2 applies.
C3. Delivery and claims
C3.1 Delivery timeframes are estimates. Purple Line may deliver in instalments. The Customer must inspect Goods on delivery and notify Purple Line of any shortage, or damage apparent on reasonable inspection, within 7 days of delivery. Later claims for shortage or apparent damage may be declined, but this clause does not apply to defects not reasonably discoverable on delivery and does not limit clause C5.
C4. Title, risk and PPSA
C4.1 Risk passes on delivery to the Customer or the Customer’s carrier. Title passes on receipt of payment in full of all amounts owing. Until title passes: the Customer holds the Goods as bailee, must store them so they are identifiable as Purple Line’s, and may sell them in the ordinary course of business, holding the proceeds for Purple Line to the extent of the amount owing.
C4.2 The Contract creates a Security Interest in the Goods and their proceeds. Purple Line may register it, the Customer must do what is reasonably required to perfect it, and to the extent permitted by section 115 of the PPSA the parties contract out of the Chapter 4 provisions that may be excluded, and the Customer waives notices to the extent permitted (including under section 157). Repossession will be conducted in accordance with the PPSA and applicable law.
C5. Warranties and liability
C5.1 Purple Line warrants that Goods will conform with their agreed specification. Goods manufactured by third parties carry the manufacturer’s warranty. Where any consumer guarantee applies to Goods not of a kind ordinarily acquired for personal, domestic or household use, Purple Line’s liability for a failure to comply is limited, at its option and to the extent permitted by section 64A of the Australian Consumer Law, to the replacement or repair of the Goods or the cost of replacement or repair.
C5.2 Subject to clause C5.1 and other than liability that cannot be excluded by law, Purple Line is not liable for indirect or consequential loss, including loss of profits, and its total liability in connection with an order is limited to the price of that order. Liability is reduced proportionately to the extent the Customer caused or contributed to the loss.
C6. Returns
C6.1 Returns other than for breach of clause C5 require Purple Line’s prior written agreement and may be subject to a restocking fee of up to 20% of the price. Specially manufactured or procured Goods are not returnable except for breach of clause C5.
C7. Confidentiality and IP
C7.1 Each party must keep confidential the other’s technical and commercial information disclosed in connection with the supply, must not use it except for the purposes of the supply, and must not apply for registered rights over it. All intellectual property in the Goods, their designs, packaging and Purple Line’s drawings remains Purple Line’s. The Customer warrants that materials it supplies do not infringe third-party rights and indemnifies Purple Line against claims that they do.
C8. Cancellation and termination
C8.1 The Customer may cancel an unshipped order with Purple Line’s written consent, which may be conditioned on payment of Purple Line’s reasonable costs incurred. Orders for specially manufactured or procured Goods cannot be cancelled after Purple Line has committed to their manufacture or procurement, except with consent on those terms.
C8.2 Either party may terminate an order if the other breaches its terms and fails to remedy the breach within 14 days of written notice. Purple Line may also suspend or terminate where a Force Majeure Event prevents supply for more than 30 days, in which case amounts paid for undelivered Goods will be refunded.
C9. General (Parts A to C)
C9.1 Force Majeure Event means an event beyond a party’s reasonable control, including natural disasters, epidemics, war, industrial action and government restrictions. Neither party is liable for delay caused by a Force Majeure Event, except for obligations to pay for Goods already delivered.
C9.2 These Terms are governed by the law of Victoria and the parties submit to the non-exclusive jurisdiction of its courts; this does not prevent a consumer bringing a claim in any forum available under applicable consumer protection law. If a provision is unenforceable it is read down or severed. A failure to enforce is not a waiver. Purple Line may assign its rights on notice; notices may be given by email.
Purple Line Pty Ltd (ACN 147 825 250) · 13 Indian Drive, Keysborough VIC 3173 · These Terms replace all previous versions of the purpleline.com.au terms and conditions.